Support

Write to us by email about bugs, questions and ideas.

Tell us the app version from Settings › About, your iOS version, the device model and the steps that led to the problem. A screenshot helps.

Leave communities, passwords and keys out of your message. If you attach a report, turn on Hide addresses before you export it.

Common questions

The app says Local Network access is off

Open iOS Settings › Privacy & Security › Local Network and turn on SNMP Inspector. The demo devices work without this access.

Timeout or wrong password?

A timeout means no reply reached the app in time: check the address, the port, a firewall or an ACL. An authentication error means the device answered and rejected the credentials. Run the doctor on the device to see which step failed.

What happens to rates after a device reboots?

When an agent restarts, its counters start again from zero. The app reads the uptime, marks the counters as reset and shows a gap in the chart for that interval.

Can the app change my device?

No. SNMP Inspector reads only. It sends no SNMP SET requests.

Which devices does it read?

Any device with an SNMPv1, v2c or v3 agent that your iPhone or iPad can reach on the network. For SNMPv3 the app supports user-based security with authentication and privacy.

How do I remove my data?

Open Settings › Delete all data. The app removes saved devices and sites, credentials in the Keychain, jobs, reports, photos, notes, saved observations, walks and imported MIB modules from this device. The demo devices and app settings stay.